Return & Refund Policy

Welcome to Rocky Corner Stone's Return and Refund Policy page. We understand that sometimes it may be necessary to return a product, and we want to make that process as easy as possible for you. Here are the details about our return and refund policy:

  1. Returns We accept returns on all products within 30 days of the delivery date. To be eligible for a return, the product must be in its original condition, with all tags and packaging intact. Please note that we cannot accept returns on used or washed products.

  2. Return Process To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return shipping label that you can use to send the product back to us. Once we receive the product and verify its condition, we will process the refund.

  3. Refunds We will issue a refund for the full purchase price of the product, minus any shipping and handling charges. Refunds will be issued to the original payment method used during the checkout process. Please note that it may take 3-5 business days for the refund to appear on your account, depending on your bank or credit card issuer.

  4. Exchanges We do not currently offer exchanges. If you would like to exchange a product, you will need to return the original product and place a new order for the desired product.

  5. Damaged or Defective Products If you receive a product that is damaged or defective, please contact us at [email protected] within 5 business days of receiving the product. We will provide you with a return shipping label, and once we receive the product, we will issue a full refund or send a replacement product, depending on your preference.

  6. Non-Returnable Items We do not accept returns on the following items:

  • Clearance or sale items
  • Gift cards
  • Personalized or custom-made products
  1. Restocking Fee We reserve the right to charge a restocking fee of up to 20% for returned products that are not in their original condition, with all tags and packaging intact.

If you have any questions about our return and refund policy, please contact us at [email protected].